The following shipping policy states our commitment to delivering your order with care and efficiency. All products are shipped from the United States.

Shipping Destination:

We offer domestic (within the United States) and international (to Australia and New Zealand) shipments. Please note that shipping and delivery rates may vary depending on the shipping method and the buyer’s location.

Shipping Methods and Rates:

We provide the following shipping methods for all customers:

• Next-day delivery: We offer next-day delivery or overnight shipping only for customers within the United States.
• Express Shipping: Express shipping usually takes 1–5 working days, depending on your location.
• Standard Shipping: Standard shipping usually takes 2–15 working days, depending on your location.
• Free Shipping: We offer nationwide free delivery on orders valued at $200.00 and free shipping worldwide for orders over $250.00.

Note:

• The minimum order amount required to be eligible for shipping and delivery is $180.00. This excludes the shipping and delivery fee; the shipping rate may vary based on location. Please note that customers are responsible for any customs fees, taxes, or duties that may apply.

Payment methods:

We currently support local Australian bank transfers and crypto payments. Additional payment methods will be added subsequently.

Order processing time:

Orders are typically processed on the same day they are received. Orders placed on weekends or holidays will be processed on the next working day.

Note:

• Processing time may be longer during peak seasons or for larger orders.

Track Your Order:

Once your order has been shipped, you will receive an email with a tracking number. You can use this number to track your shipment’s progress.

Delivery Issues:

If your order does not arrive within the estimated delivery timeframe or if your package arrives damaged, don’t hesitate to contact our customer service team at sales@unclefrogs.store. We will work with you to resolve any issues you might be facing.

Returns and Refunds:

If you are unsatisfied with your order, please refer to our return and refund policy page for details on how to return your item(s) and request a refund. Thank you for shopping with us.